Collections Specialist

Practice Area accounting
Job Family A / R
Job Type Contract
Location Greater Boston


The Collections Specialist will be responsible for business to business collection calls on past due invoices, providing excellent customer service, reconciling customer disputes as they pertain to payment of outstanding balances due, and communicating effectively with sales department regarding customer accounts on a timely basis.

Responsibilities:

  • This position will include high volume Business to Business collection calls and/or correspondence in a fast paced, goal oriented collections department
  • Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies
  • Establish and maintain effective and cooperative working relationships with sales team
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
  • Review and release of orders on credit hold
  • Meet defined department goals and activity metrics

Requirements:

  • 1+ years of high volume Business to Business Collections experience
  • Knowledge of Billing and Collections procedures
  • Strong attention to detail, goal oriented
  • Excellent customer service skills
  • Ability to prioritize and manage multiple responsibilities
  • Bachelor’s Degree preferred but not required
Position ID: 37369